Computers + Technology Equipment
Office Computers + Printers
The IT staff has a ticketing system we use for IT requests. Please send an email to firstname.lastname@example.org and a ticket will automatically be generated. If you cannot send an email request, please call 278-2453. If your call is not answered, please leave a message and a ticket will automatically be generated. IT staff normal operations are Monday – Friday, 9 am – 5:30pm excluding holidays and breaks.
- UITS Help Desk: Available 24-hours a day, 7 days a week. They are your first line of defense when there are problems with the classroom equipment. Please call 274-HELP and choose option two.
- ITHelpLive (live chat with a consultant): Service available Monday-Friday 8am-9pm at: http://ithelplive.iu.edu/ You need to have a Windows computer, and you'll need to supply your IU Network ID username and passphrase to access ITHelpLive. For information about available services, please see the Knowledge Base document At IU, what is ITHelpLive?
- If you are having problems in a departmentally controlled classroom, the help desk will ask you to contact your local support group. You can then or email email@example.com call 278-2453
Equipment Loans (Projectors and Other Classroom Technology)
Departments are responsible for equipment loans to their faculty, staff, and students. If the department does not have any equipment available, then you will need to make a request for an equipment loan two business days prior to your engagement. We cannot guarantee equipment will be available, especially for last minute requests, but we will make every effort to fill your request.
Computer + Equipment Purchasing
Email firstname.lastname@example.org to generate a help ticket, and a member of the IT staff will contact you about the purchase.